Privacy Policy
This Privacy Policy explains how Precision Therapy & Fitness collects, uses, stores and protects your personal information when you use our website, book an appointment, or purchase any digital product. By using our website or services, you consent to the practices described in this policy.
We are committed to protecting your privacy and handling your data in accordance with GDPR and UK data protection laws.
1. Information We Collect: We may collect personal information including your name, email address, phone number, date of birth, medical history, treatment notes, payment information, and any details you provide when scheduling appointments or purchasing digital products. We also collect technical data such as IP address, browser type, device identifiers, and cookies when you visit our website.
2. How We Use Your Information: We use your personal data to provide physiotherapy and related services, process bookings and payments, send confirmation emails, deliver digital products, manage your clinical records, improve our website, comply with legal obligations, and communicate with you regarding appointments, programmes, or updates you have opted into.
3. Legal Basis for Processing: We process your data under the following lawful bases: consent (when you provide information willingly), contract (to deliver services or digital products), legitimate interest (to improve services or communicate essential updates), and legal obligation (maintaining clinical records as required by law).
4. How We Store Your Data: All clinical and personal information is stored securely in compliance with GDPR. Digital records may be stored through encrypted third-party systems such as Booksy, secure email providers, or GDPR-compliant storage platforms. Clinical notes are stored for a minimum of the legally required retention period.
5. Sharing Your Information: We do not sell or share your information with third parties for marketing. We may share necessary data with trusted service providers who help us process payments, manage bookings, deliver digital products, or maintain our website. These providers comply with GDPR and only access the minimum data required. We may also disclose information where legally required, such as safeguarding concerns or court orders.
6. Digital Products & Email Communication: When you purchase a digital product, your email may be used to deliver the content and any updates relating to that product. You may opt out of non-essential communication at any time.
7. Cookies & Website Tracking: Our website may use cookies and tracking technologies to improve user experience, analyse website performance, and monitor traffic. You can adjust your browser settings to decline cookies, though this may affect website functionality.
8. Data Retention: We keep your personal and clinical data only for as long as is necessary to fulfil the purpose for which it was collected and to meet legal or professional obligations. Digital purchase records may be retained for tax, financial or audit purposes.
9. Accessing, Updating or Deleting Your Data: Under GDPR, you have the right to request access to the information we hold about you, request correction of inaccurate data, request deletion of your data where legally appropriate, restrict processing, or request data portability. To make a request, contact us at precisiontherapyandfitness@gmail.com and we will respond within the legal timeframe.
10. Minors: Our services and website are not intended for individuals under 16 without parental or guardian consent.
11. Security: We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. However, no online system is completely secure, and you acknowledge that data transmission via the internet is done at your own risk.
12. Third-Party Links: Our website may include links to external sites. We are not responsible for the privacy practices, security, or content of third-party websites. You should read their privacy policies before providing personal data.
13. Changes to This Policy: We may update this Privacy Policy at any time. Changes will take effect immediately upon posting on this page. Continued use of the website or services indicates acceptance of the updated policy.